Widmouth Farm Cottages

Devon - Ilfracombe​​​​​​​

1.          THE CONTRACT

            1.1         The contract entered into is between Widmouth Farm Cottages (the

                         owner) and the person making the booking (the Hirer).

            1.2         The contract is not effective until a deposit of 25% of the total booking

                        fee has been received or, if the booking is made less than 6 weeks before

                        arrival date, 100% of the booking fee must be received to secure a


2.          BOOKING

            2.1         Bookings cannot be accepted from anyone under the age of 18 years,

                        nor for a party of people where the majority of members are under 18

                        years (except families).

            2.2         The number of people occupying a property much not exceed the

                        maximum stated in the current property description on our website.

            2.3         The person who makes the booking (the Hirer) will be responsible for all

                        people staying and should ensure that they are all aware of the booking


            2.4         The Owner reserves the right to decline any booking or to refuse to hand

                        over a key to anyone who has not complied with the booking conditions.


            3.1         All bookings are considered provisional until either a 25% deposit (if more

                        than 6 weeks before arrival date) or the full payment (if within 6 weeks of

                        arrival date) is received.

            3.2         Payment may be made by BACS, debit card, credit card (+2%) or


            3.3         If the Hirer wishes to pay by BACS or cheque, the Owner must be notified over the

                        telephone or by e-mail first.  The Owner will then hold a provisional

                        booking for 5 working days to allow for a cheque to arrive or BACS payment to be

                        received.  If it does             not arrive the booking will be released automatically.

            3.4         If the Hirer wishes to pay by Credit Card over the telephone there is a 2% surcharge.

                        Amex and Diners cards are NOT accepted. Debit card payment by telephone does not

                        incur any additional charges.

            3.5         When a booking is made more than 6 weeks in advance, if the balance is

                        not received by the date specified by the Owner, 6 weeks and 1 day in

                        advance of arrival, the Owner reserves the right to cancel the booking and

                        retain the deposit.


            4.1         Once a booking is confirmed the Hirer is responsible for the total cost of

                        the holiday.

            4.2         Where the Hirer gives debit or credit card details to the Owner for

                        payment of a deposit, then it is agreed that in the event of a cancellation

                        the Owner may debit the Hirer’s card with the full amount outstanding 6

                        weeks before the booked arrival date if the cottage has not been re-let.

            4.3         In the event of a cancellation by the Hirer the Owner will endeavour to re-

                        let the property and if successful may refund any monies paid, less a £50

                        administration charge.

            4.4         The owner strongly recommends the Hirer takes out appropriate Holiday


            4.5         Any change in the holiday dates requested by the Hirer will be subject to

                        the agreement of the Owner.

            4.6         Any request by the Hirer for transfer of booking to another property will

                        be treated as a cancellation of the original reservation.

5.          CANCELLATION by the Owner

            5.1         If for reasons beyond its control the Owner has to cancel or alter

                         arrangements made for the Hirer, the Owner will make every effort to

                        offer an alternative property if one is available.

            5.2         If the Hirer does not accept the alternative offered the Owner will return

                        to the Hirer any monies paid, whereupon the Owner’s liability will cease.


            6.1         The supervision of children, babies, dogs and any adults requiring care

                        remains the responsibility of the Hirer at all times.

            6.2         The Hirer is responsible for leaving the accommodation in good order and

                        clean condition, otherwise an additional cleaning charge will be levied.

            6.3         The Hirer will pay for any damage, breakage or loss (excluding reasonable

                        wear and tear) incurred during occupation.

            6.4         The Hirer is not to cause nuisance or annoyance to occupants of other


            6.5         The Owner has the right to enter the property at any time if necessary.

            6.6         If the Owner considers anyone is causing a nuisance or not treating either

                         the farm, the accommodation property, other guests, farm or wild

                        animals with respect, the Hirer will be asked to vacate the property

                        immediately.  The Hirer will remain liable for the whole cost of hire and no

                        refund shall be due.

7.          OCCUPANCY

            7.1         Arrival time is 4 p.m. onwards.

            7.2         Departure time is 10. a.m.

8.          DOGS

            8.1         No dogs should be brought to Widmouth Farm Cottages without prior

                        permission.  A small additional charge is made to cover provision of


8.2         The Hirer must abide by the ‘Guidance for Dog Owners’ which is sent out at the time of booking and in the information folders in all cottages.

9.          DESCRIPTION

            9.1         Whilst the Owner makes every effort to ensure the accuracy of property

                        descriptions, these are inevitably subjective to some degree and are for

                        guidance only.  If there are any points of particular importance, it is the

                        Hirer’s responsibility to raise these issues/ask questions in advance.

            9.2         The Owner takes responsibility to ensure all descriptions are accurate,

                        however, the Owner also reserves the right to alter, substitute or

                        withdraw any service facility or amenity if necessary.

10.         LIABILITY

            10.1       The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or

                        arising out of the property, its plumbing, gas, electrical services or

                        exceptional weather.

            10.2       No responsibility is accepted for loss or damage of property (including

                        pets) vehicles or vehicle contents belonging to the Hirer or any member of

                        the party during their occupancy.

11.         COMPLAINTS

            11.1       If in the opinion of the Hirer there are grounds for complaint, it is the duty

                        of the Hirer to take it up with the Owner or Caretaker immediately, or as

                        soon as reasonably possible, and in any event before departure, to allow

                        remedial action to be taken.

            11.2       The Owner is within their rights to refuse to entertain any complaint,

                        irrespective of it merits, if the Hirer has not brought this to the attention

                        of the Owner whilst they are in residence at Widmouth Farm Cottages.

            11.3       The construction, validity and performance of this Agreement is governed

                        by the law of England and the parties agree to submit to the jurisdiction

                        of the English Courts.

            11.4       The Hirer agrees that the Contract with the Owner is made at the Owners premises and

                        that any proceedings shall be conducted in the County Court nearest to the Owner.